Our Approach to Privacy & Spam
Policy Effective Date: March 1998
Last Revised: January 2012
(NOTE: We use the term "cobranded" to mean that our partner sites' logo or in some cases, a masthead that looks similar to the partner site appears on the MySurvey.ca website pages in order to give the user a sense of continuity. However, only MySurvey.ca collects information on MySurvey.ca pages; the ways in which we use this information and protect your privacy are described below.)
Our Privacy Pledge
When you participate as a panel member, your privacy is assured.
- We will not make any personal information of our panel members available to anyone without your knowledge (as described in this policy), except in the rare instances required by law. This includes your name, address, phone number, and email address.
- We will never try to sell you anything - that is not our business. We will never sell your name to anyone else who might want to sell you anything.
- Occasionally, we may contact you to validate responses. We will never misrepresent ourselves or what we are doing.
- Your individual responses to surveys will also be kept confidential and will never be linked to your personal identifying information.
- Your decisions about participating in a study, responding to specific questions, or discontinuing participation will be respected without question.
The Information We Collect & How We Use It
When you register as an interactive panel member, we collect the following personal identifying information: your name, postal service address, email address, and phone number.
We use your name and email address to let you know about opportunities to take surveys, to provide new updates about MySurvey.ca that may be of interest to our panelists, to enter you automatically into the sweepstakes program, and to inform you about special programs and benefits we are offering to our panel members (such as special gifts or incentives or our sweepstakes program). Generally, panel members are notified about an opportunity to take a survey several times per month. We also send brief emails to our interactive panel members several times a year to provide information of interest and to express our appreciation for their participation.
We use postal service addresses to mail free gifts offered to panel members, prizes to sweepstakes winners, products to test, and cash or merchandise that you redeem with your Reward Points. Products to test, cash prizes and cash redemptions may be mailed directly to panel members by the MySurvey team and thus do not require sharing of your name and address with outside parties. However, your name, postal address and email address may also be shared with MySurvey reward suppliers when you redeem your Reward Points -so they can ship to you directly. Occasionally, we ask our interactive panel members if they would be willing to take certain special paper and pencil surveys. We ask your permission prior to mailing such surveys as well as providing information about the benefits of taking such a survey. On average, panelists receive something through the mail once or less per year.
We use phone numbers to notify sweepstakes program winners who have not responded to email. We also call panel members in response to their request for a return call to answer a question or address any concerns. On rare occasions, we call panelists to validate survey responses. Most interactive panel members are never contacted via phone.
MySurvey asks sweepstakes prize winners if we can post their first name and last initial (or just their initials) along with home town location on the Winners' page of this website. We post names only after permission is granted and respect any winners' requests that their names not be publicized.
MySurvey frequently asks panel members for demographic information (such as age, gender, household composition), computer and web access capabilities, and lifestyle information (for example, types of vehicles owned or business/recreational travel). MySurvey uses this information to select surveys that are appropriate for the panel member (or a member of the panelist's household). For example, a survey related to satisfaction with stays at various hotel chains might be sent only to those panelists who indicate a certain frequency of travel. We sometimes use birth date information to send birthday greetings to our panel members.
MySurvey asks panel members for their opinions about a variety of products and services by asking them to complete surveys via email or at the MySurvey.ca website. Usually, MySurvey combines the individual panelist responses and reports on the aggregated (or group) results. Individual level responses are occasionally used, but never associated with any personal identifying information. For surveys offered at the panelist website, panel members are asked for their user name and password (rather than any personal identifying information).
MySurvey may occasionally ask for other personal identifying information as part of a specific survey. In these cases, we will provide an explanation in the survey introduction to allow members to make an informed decision about participation. The explanation will include a description of any new identifying information that will be collected via the survey and with whom it will be shared. As with any survey, members can decline to take the survey or stop at any time during the survey process. Like all other information we collect, any additional information collected for a specific survey will be used for research purposes only.
MySurvey also automatically collects information via log files to administer the site and to aid in technical problem solving. Log file information collected is IP address, time a page was viewed, name of pages viewed within the MySurvey.ca site during the specific visit, browser type, URL parameters, and cookies that were set by the MySurvey.ca website at the time of the visit. Log files may also include information indicating where a visitor came from. This information is used only to administer the site and to identify and resolve any technical problems related to the site's operation. Log file information is never linked to personal identifying information.
When you participate in the Refer A Friend program and you invite your friends via email, we ask for your friend's email address. The email address is needed to deliver it to your friend. This information is stored only temporarily, for a long enough time to make sure the email was sent without difficulty and is never used for any other purpose. Participation in the Referral Program, like all aspects of MySurvey membership, is completely voluntary.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Panel member names, addresses, and phone numbers are maintained on a secured database accessible only by Lightspeed GMI, Kantar or MySurvey research staff. Panel members may also access their own information for the purposes of verifying and updating, but they cannot view other members' information. As with any Internet endeavor, absolute security of information transmitted through channels (communication networks, hardware, software) not directly operated or controlled by us cannot be guaranteed.
As is the case with any information you provide to any business operating in the United States, information provided to MySurvey is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Updating Your Personal Information:
Policies on Correcting/Updating Personal Information
MySurvey relies on panel members themselves to provide any updates to personal identifying information. Members may update email addresses, password, mailing address, phone number as well as name of the person who initially registered by going to the Update Your Info section of this website (available to members only). For changes to any other personal information, including user name, panel members are asked to contact MySurvey.ca via email or by phone. The toll-free customer service number is 1-800-537-4097. Customer service hours are 9 AM to 9 PM (Eastern Time) on weekdays and 10 AM to 6 PM on Saturday. Members may also update their email addresses or other information by emailing, by calling, or by mailing in their changes (see postal address at the end of this page), whatever they prefer. (Please note that changes sent via the postal service will take longer to implement due to time needed for mail delivery.) We will respond to your change request within 30 days of receiving it; the response will either be to change your information as requested or to respond to you with more information. (Note: when emailing us with changes to your information, please use the email links provided above.)
MySurvey may occasionally supplement information obtained from panel members with third party information (such as demographic or ownership information that MySurvey doesn't typically collect, e.g. small dog ownership). In order to accomplish this, we may need to share your information with a third party. MySurvey.ca may also use third party database applications to provide services (such as customer support or email communications to members). In such cases, we ensure your privacy by having these third parties sign a written, legally binding agreement stipulating that they will not share MySurvey data with any outside party and that any individual identifying information is to be used solely for the purpose of matching records or providing the agreed upon database service.
Opt Out Policy:
Your Decision Not To Participate
Panel members may decline to respond to a survey or opt to drop interactive panel membership at any time. We respect the decision to decline participation and will not try to dissuade you. Panelists who prefer not to complete a given survey need not do so.
Panelists who would like to withdraw their membership from the interactive panel may do so at any time by contacting MySurvey.ca via email or by clicking on the unsubscribe link found at the bottom of the My Profile page in the member area of the MySurvey.ca site and on the bottom of every email that members receive from MySurvey.ca. We will process all unsubscribe requests within 10 days of receipt and usually within 48 hours of receipt.
Upon receipt of the drop request, MySurvey may ask you to complete brief survey about the reason(s) for discontinuing membership. This survey is optional and does not involve any additional email; any results will help us improve panel members' experience. Thereafter, MySurvey will stop sending survey notifications. However, the panel member will continue to be entered in the sweepstakes drawing for the contest period in which participation was suspended unless the panelist requests otherwise. Following the sweepstakes drawing and any relevant winner notification, no further contact will occur.
No personal identifying information is stored on any cookie nor do we retain any cookied information on our databases.
Occasionally, we employ technology to provide security of images displayed in our surveys. A script embedded in certain pages displaying images overwrites information located on your computer's clipboard when you are on that page. The script is used very infrequently and only for certain images that are presented. Please be assured that any information you may have copied to your clipboard is not captured or read; rather, it overwritten with blank data. We advise you to paste any information that you have cut or copied to your clipboard before you log in to take a survey.
Notification Of Changes:
How To Reach Us:
How to Contact Us About Your Privacy Concerns
Questions regarding this statement should be directed to the MySurvey.ca site coordinator.
- via email - Click here to email us.
If the site coordinator has not responded to your inquiry within 7 days or your inquiry has not been satisfactorily addressed, contact TRUSTe. To return to the MySurvey.ca Website after visiting TRUSTe, please use the "Back" button on your browser.
Member of TRUSTe:
MySurvey.ca is a licensee of the TRUSTe Privacy Program
We also participate in the EU Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the Safe Harbor program, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://www.truste.org/consumers/watchdog_complaint.php.