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Frequently Asked Questions

We know that everyone has questions from time to time. Here are the answers to some of the most common questions we receive from our members about taking surveys, Reward Points or membership in general.

Browser Related Issues

I am using WebTV and I am having problems with a survey. What should I do?

The problems you described often occur when WebTV is your Internet connection/browser. Unfortunately some of our surveys do not work well with WebTV browser software.

Regardless of whether or not you have WebTV, try logging into MySurvey.ca and click the Go button on the survey. The survey will resume where you left off.

If you are taking the survey via WebTV and continue to have problems, we suggest you abandon this survey as it will likely continue to be frustrating. We regret that we do not have a better solution currently for WebTV users. Be assured you will receive other invitations and most surveys work fine with WebTV.

If you are not using WebTV and continue to have problems, please email us so we can further research the problem. We sincerely apologize for the inconvenience and appreciate your patience.

I am using Netscape Navigator and when I try to click an image or a button, the survey does not respond and/or the page is not downloading all the way. What is the problem?

From your description, we suspect the problem is related to your Netscape browser software. Development and support of Netscape Navigator has been discontinued. As a consequence, the programming languages used in many websites have surpassed the Netscape browser capabilities. Using a current version of the Internet Explorer browser (available via a free download) will allow you to smoothly navigate our website and surveys.

I am using AOL and I received a survey time out. What should I do?

Many AOL users experience survey errors due to general traffic issues. If you were unable to complete the survey, you may be able to finish it using another browser such as Internet Explorer. If you did complete the survey and points were not credited to your account please email us.

To verify that you received Reward Points, log into MySurvey.ca and click on My Rewards in the top menu bar, and then Rewards in the drop down menu. Surveys you have taken during the current month will be listed along with Reward Points earned.

Firewall And Use of Cookies

What is my Survey ID and Password?

The most likely reason that you are receiving a request for Survey ID and password when you try to take a survey is that you have firewall or antivirus software that is set to block cookies that we use during the time you take survey. If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.

Another common situation where this happens is when you've already taken the survey, but there was an error in crediting the survey. In this case, the survey would still appear on your list even though you've already taken it. If it appears to be a survey you've already taken, please check to make sure you've gotten your points by clicking My Rewards on the menu, then Rewards on the drop down menu (you must be logged into MySurvey.ca). The surveys you've taken in the current month along with points awarded will be listed. If you have not received appropriate point credit, please email us so we can correct the problem.

Please email us if neither of these explanations match your situation.

What is a cookie? How does MySurvey.ca use cookies?

A cookie is a very small text file placed on your hard drive by a web page server. It is a type of electronic "identification card". It cannot be executed as code nor can it deliver viruses. It is uniquely yours and can only be read by the system that gave it to you. Generally, cookies are used to make a visit to a website more convenient for the user. For example, MySurvey.ca uses cookies to identify members so they can review and redeem rewards and so that they can take surveys. No personal identifying information is stored on any MySurvey.ca cookie.

For more details on how we use cookies and how we protect your privacy, please see our privacy policy at MySurvey privacy page.

MySurvey won't let me redeem/cash in my Reward Points; when I click on the "Buy" button, I get bounced back to the main Rewards page. What should I do?

The most likely reason that this is happening is that you have firewall, antivirus software, or pop up blocking software that is set to block cookies and/or some of the tags we use during the reward redemption process to ensure that your order is processed correctly. You may be able to log in but the software may prevent you from redeeming your points once you have logged in.

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Please email us if this does not resolve the problem.

I am experiencing problems registering or taking a survey, such as not seeing images or buttons that don't work. What should I do?

It sounds like you may not have your cookies enabled or you may be using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti-Virus) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot register nor can they access the member area of the MySurvey.ca website with its associated member benefits (such as taking surveys, earning Reward Points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings using the following instructions.

If you do not know which version of Internet Explorer you are using follow these instructions first, then follow the instructions below to enable your cookies.
1. Open Internet Explorer
2. Click Help on the top menu bar
3. Click on About Internet Explorer (last option on Help menu)
4. A small box will pop-up, the first line of text will read something like Version X.XX (there may be another decimal with more numbers but you do not need those). Click OK to close the pop-up box.
5. Follow the instructions below depending on what version you have.

If you are using Internet Explorer 6.0 or 7.0, please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Click the Privacy Tab
4. Click the Advanced button inside the Privacy box
5. Place a check mark in the Override automatic cookie handling and Always allow session cookies; accept first and third party cookies
6. Click OK

If you are using Internet Explorer 5.5 please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Select the Security Tab
4. Click the Custom Level button
5. Scroll down until you the section titled "Cookies" and make sure both Cookie options are marked as Enabled
6. Make sure the drop down box at the bottom of the window (the one marked "Reset to") is set to medium-low.
7. Click OK

Why am I getting the page that says I have "lost my session"?

The most likely reasons that you received this message are:

  1. You've been inactive on the site for longer than 5 minutes. That is, you haven't clicked on any links or navigated to another page. All you need to is log back in and resume your activity.
  2. You have firewall or antivirus software that is set to block cookies. You may be able to log in, but the software may prevent you from clicking on anything once you have logged in. Therefore, MySurvey.ca interprets this as inactivity and logs you off.
If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.

When I try to log in, I get bounced back to the log in screen. What should I do?

It may be that you have simply made a mistake in typing your username and password. Please delete what you have in the username/password fields in the log in box and try again, reentering it by hand, rather than cutting and pasting from another source.

This may also occur if you do not have your cookies enabled or if you are using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti Virus) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot log in to access the member area of the MySurvey.ca website with its associated member benefits (such as taking surveys, earning Reward Points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings using the following instructions.

If you do not know which version of Internet Explorer you are using follow these instructions first, then follow the instructions below to enable your cookies.
1. Open Internet Explorer
2. Click Help on the top menu bar
3. Click on About Internet Explorer (last option on Help menu)
4. A small box will pop-up, the first line of text will read something like Version X.XX (there may be another decimal with more numbers but you do not need those). Click OK to close the pop-up box.
5. Follow the instructions below depending on what version you have.

If you are using Internet Explorer 6.0 or 7.0, please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Click the Privacy Tab
4. Click the Advanced button inside the Privacy box
5. Place a check mark in the Override automatic cookie handling and Always allow session cookies; accept first and third party cookies
6. Click OK

If you are using Internet Explorer 5.5 please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Select the Security Tab
4. Click the Custom Level button
5. Scroll down until you the section titled "Cookies" and make sure both Cookie options are marked as Enabled
6. Make sure the drop down box at the bottom of the window (the one marked "Reset to") is set to medium-low.
7. Click OK

Joining MySurvey

Why does MySurvey ask personal questions about my family and me (such as income, age) when I join?

Having this information and understanding who lives in your household allows us to select surveys that are appropriate for you (or your household). All the factors we ask about (age, gender, profession, who lives in your household, etc.) collectively figure into lifestyle, which is a major factor in determining what products and services (and related surveys) may be of interest to you and your family. For example, we send surveys about products for children (and their parents) only to members who have children in their households.

Please be assured that all the information you provide is kept confidential. For more on how we protect your information, please visit the MySurvey Privacy page.

What is MySurvey? Who is Lightspeed Research?

MySurvey is a consumer research panel. We've been helping businesses find out what consumers think for over 60 years. We still do some surveys via phone and mail but now we also do surveys via the Internet with our MySurvey.ca panel. The opinions of our panel members shape the products and services of the future. Cash reward credit cards, child safety seats, and new food products are examples of the innovations driven by the consumer research conducted with our panel. Panel membership is always free and always voluntary.

MySurvey and GMI are part of Lightspeed Research, both owned by WPP, one of the world’s leading communications services groups. For more about us, please visit the About Us page on the MySurvey website. For more on the benefits of membership, please visit the MySurvey Rewards page.

How do I become a member of MySurvey?

Visit www.mysurvey.ca and click on JOIN Now in the middle of the page, then complete the registration form that comes up.

I am already a member of MySurvey; why do I keep getting email offers to join? Does MySurvey sell my email address to other companies?

MySurvey recruits new members from various websites, banner ads and other business partnerships. You may have received an advertisement from more than one of our recruitment partners. Unfortunately, it is very difficult to prevent current members from receiving new offers to join our panel. Because we never release or share your information with any of these partners in order to protect your privacy, our partners have no way of knowing who is/is not already a MySurvey member. If you are already a member of MySurvey, you can just disregard these messages. It will not affect your membership in any way.

I saw a Get Paid to Take Surveys ad that says you can make $25 or more for each survey after you buy a list of survey companies. Is this true?

There are many companies who claim you can make $25-$75 per survey; this is simply false advertising. Just like many other false advertising claims, if it sounds too good to be true, it probably is. These companies also typically charge you a fee for a list of survey companies.

There is no need to pay anyone for information or instructions on becoming a MySurvey member or a member of any other panel sponsored by a reputable research company.

MySurvey is a great way to share your opinions with companies about the products and services they offer - you may pick up some rewards and prizes, but you will not be able to earn a living wage from it. Our members earn points for taking surveys that can be redeemed for PayPal, e-certificates, gift cards and more. For most completed surveys, you will earn between 5 and 200 points. You may redeem your points when you have earned 1,000 or more (1,000 points = $10.00). We also sponsor a referral program. Many members earn extra points by participating in the referral program.

Please feel free to email us information on any website you feel is advertising MySurvey in a misleading manner so that we may follow-up with that company.

Am I already a member of MySurvey? I am trying to register and I get an error message saying I am already a member.

The most typical error message that you may receive that prevents you from registering with MySurvey is "you may already be a member". If that is the case, please try the following.

1. Register again at the MySurvey Registration page. When you submit your registration form, any duplicate information will be marked by a red asterisk.

2. Look for a message from us in your inbox. You may have filled out the registration form and accidentally double clicked on the submit button. If you went back to re-register or complete the enrollment process, but couldn't, your registration may have been successful. Within a few minutes of successful registration, you will receive an email (to the email address you provided on the registration form) asking you to confirm your interest in membership. If you receive this email, it means we have your registration information and you do not need to register again. Just click the link in the email to confirm membership. You'll also be given the opportunity to log in and take surveys after you click on the link.

3. Ask if anyone else from your household might have registered previously. We accept only one registration per household. However, we send survey invitations to other household members who are willing to take surveys and welcome their participation.

How much does it cost to join MySurvey?

Membership is always free and always voluntary. In fact, we look for ways to reward you for the opinions you provide by giving Reward Points for surveys which are redeemable for PayPal, e-certificates, gift cards and more. Please visit our website at the MySurvey Rewards page for more about the tangible rewards offered to members.

How many members of a household are allowed to join MySurvey?

Only one membership is allowed per household. The samples we select for surveys are based on Census household level information. To ensure that the results obtained are representative of all households, our membership is household based. Other members of your household may be invited to take surveys, however, through your membership. We welcome them to do so!

I am experiencing problems registering or taking a survey, such as not seeing images or buttons that don't work. What should I do?

It sounds like you may not have your cookies enabled or you may be using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti-Virus) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot register nor can they access the member area of the MySurvey.ca website with its associated member benefits (such as taking surveys, earning Reward Points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings using the following instructions.

If you do not know which version of Internet Explorer you are using follow these instructions first, then follow the instructions below to enable your cookies.
1. Open Internet Explorer
2. Click Help on the top menu bar
3. Click on About Internet Explorer (last option on Help menu)
4. A small box will pop-up, the first line of text will read something like Version X.XX (there may be another decimal with more numbers but you do not need those). Click OK to close the pop-up box.
5. Follow the instructions below depending on what version you have.

If you are using Internet Explorer 6.0 or 7.0, please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Click the Privacy Tab
4. Click the Advanced button inside the Privacy box
5. Place a check mark in the Override automatic cookie handling and Always allow session cookies; accept first and third party cookies
6. Click OK

If you are using Internet Explorer 5.5 please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Select the Security Tab
4. Click the Custom Level button
5. Scroll down until you the section titled "Cookies" and make sure both Cookie options are marked as Enabled
6. Make sure the drop down box at the bottom of the window (the one marked "Reset to") is set to medium-low.
7. Click OK

How often will I receive surveys and/or product tests and how long do surveys take?

On average, our members receive an online survey invitation every one to two weeks. You may notice that sometimes you'll receive surveys more often than this and other times less often. The number of surveys you receive during a month usually depends on the types of surveys we are conducting in that month and how they match with the information you provided about your household. For example, if we have lots of baby product surveys this month and there are no babies in your household, you may receive fewer surveys this month.

In-home product test opportunities occur much less frequently. That's because our clients do most of their new product opinion work online via a survey with pictures and descriptions of products. This allows them to use a much smaller sample for the more expensive in-home product testing phase. The longer you are on the panel, the more likely it is that you will have the opportunity for an in-home product test, but there are no guarantees.

To ensure you receive our survey invitations, please add us to your "known or approved senders" list. Most email clients allow you to set this through an Options, Tools and/or Filters menu. By adding the domain @mysurvey.ca, you ensure that all survey invitations will reach you.

Surveys vary in length. Some take less than a minute and others may take longer than 20 minutes or more. On average, online surveys take about 10 minutes to complete. We typically provide an estimate of survey length at the beginning of every survey.

Regardless of how often you take a survey, your opinions always make a difference in the development of new products and services.

Check cashing scams for mystery shopping.

MySurvey is aware of a mystery shopping scam that has been going on for several years. This scam unfortunately, involves MySurvey and a sister company, TNS. Many times this mystery shopping scam includes a letter or email offering the opportunity to make “easy money” by cashing a large-sum cashier’s check. The recipient is asked to participate in a “quality assurance” study by wiring a large sum of money to an international specified address. The “reward” for participating in this study is keeping a percentage of the cashier’s check that is enclosed with the letter. The cashier’s check is bogus and it will bounce several days after cashing it. The participant is then out of the money wired for this so-called mystery shopping project.

If you encounter this scam or any other check cashing scams do not participate! Visit the Mystery Shopping Providers Association website (the largest mystery shopping trade association) for more information about the scam and recommended steps to follow if you have been victimized.

Logging Into MySurvey

When I try to log in, I get bounced back to the log in screen. What should I do?

It may be that you have simply made a mistake in typing your username and password. Please delete what you have in the username/password fields in the log in box and try again, reentering it by hand, rather than cutting and pasting from another source.

This may also occur if you do not have your cookies enabled or if you are using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti Virus) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot log in to access the member area of the MySurvey.ca website with its associated member benefits (such as taking surveys, earning Reward Points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings using the following instructions.

If you do not know which version of Internet Explorer you are using follow these instructions first, then follow the instructions below to enable your cookies.
1. Open Internet Explorer
2. Click Help on the top menu bar
3. Click on About Internet Explorer (last option on Help menu)
4. A small box will pop-up, the first line of text will read something like Version X.XX (there may be another decimal with more numbers but you do not need those). Click OK to close the pop-up box.
5. Follow the instructions below depending on what version you have.

If you are using Internet Explorer 6.0 or 7.0, please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Click the Privacy Tab
4. Click the Advanced button inside the Privacy box
5. Place a check mark in the Override automatic cookie handling and Always allow session cookies; accept first and third party cookies
6. Click OK

If you are using Internet Explorer 5.5 please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Select the Security Tab
4. Click the Custom Level button
5. Scroll down until you the section titled "Cookies" and make sure both Cookie options are marked as Enabled
6. Make sure the drop down box at the bottom of the window (the one marked "Reset to") is set to medium-low.
7. Click OK

I cannot log in to MySurvey.ca -- I get an email/password not found message/invalid login message or I cannot access the website. What should I do?

If you are having problems getting to the MySurvey.ca website, it is usually best to type the Internet address directly into your web browser's address line instead of using a search engine. Also, every time we send you a survey invitation, the link to our website will be in the email.

To access MySurvey, click on the following link: MySurvey.ca
Or copy and paste the following link into a new browser window: http://www.mysurvey.ca

After landing on our home page, you may want to add it to your list of Favorites so you can access it easily next time.

If you are getting an "email/password not found" error upon logging in, it's often a matter of not remembering the log in information or making a typographical error in entering the information.

To retrieve your password, go to Password Retrieval page. Provide your email address in the space provided (the email address that we have on file for you) and your password will be emailed to you immediately.

If you have changed your email address and did not notify us, please let us know by emailing us. Provide your old email address so that we can locate your account and update it.

Membership Policies

Where can I get information on your Reward Point rules, sweepstakes and contests?

Information on our Reward Point Rules, Sweepstakes Rules or other contests can be found in the Rewards section of MySurvey.ca. Members who log into MySurvey.ca can also find more detailed information on some of our rewards and member benefit programs.

What is MySurvey? Who is Lightspeed Research?

MySurvey is a consumer research panel. We've been helping businesses find out what consumers think for over 60 years. We still do some surveys via phone and mail but now we also do surveys via the Internet with our MySurvey.ca panel. The opinions of our panel members shape the products and services of the future. Cash reward credit cards, child safety seats, and new food products are examples of the innovations driven by the consumer research conducted with our panel. Panel membership is always free and always voluntary.

MySurvey and GMI are part of Lightspeed Research, both owned by WPP, one of the world’s leading communications services groups. For more about us, please visit the About Us page on the MySurvey website. For more on the benefits of membership, please visit the MySurvey Rewards page.

How many members of a household are allowed to join MySurvey?

Only one membership is allowed per household. The samples we select for surveys are based on Census household level information. To ensure that the results obtained are representative of all households, our membership is household based. Other members of your household may be invited to take surveys, however, through your membership. We welcome them to do so!

How much does it cost to join MySurvey?

Membership is always free and always voluntary. In fact, we look for ways to reward you for the opinions you provide by giving Reward Points for surveys which are redeemable for PayPal, e-certificates, gift cards and more. Please visit our website at the MySurvey Rewards page for more about the tangible rewards offered to members.

I saw a Get Paid to Take Surveys ad that says you can make $25 or more for each survey after you buy a list of survey companies. Is this true?

There are many companies who claim you can make $25-$75 per survey; this is simply false advertising. Just like many other false advertising claims, if it sounds too good to be true, it probably is. These companies also typically charge you a fee for a list of survey companies.

There is no need to pay anyone for information or instructions on becoming a MySurvey member or a member of any other panel sponsored by a reputable research company.

MySurvey is a great way to share your opinions with companies about the products and services they offer - you may pick up some rewards and prizes, but you will not be able to earn a living wage from it. Our members earn points for taking surveys that can be redeemed for PayPal, e-certificates, gift cards and more. For most completed surveys, you will earn between 5 and 200 points. You may redeem your points when you have earned 1,000 or more (1,000 points = $10.00). We also sponsor a referral program. Many members earn extra points by participating in the referral program.

Please feel free to email us information on any website you feel is advertising MySurvey in a misleading manner so that we may follow-up with that company.

How do I become a member of MySurvey?

MySurvey is not currently accepting any new registrations on our website. Please check back at another time.

How often will I receive surveys and/or product tests and how long do surveys take?

On average, our members receive an online survey invitation every one to two weeks. You may notice that sometimes you'll receive surveys more often than this and other times less often. The number of surveys you receive during a month usually depends on the types of surveys we are conducting in that month and how they match with the information you provided about your household. For example, if we have lots of baby product surveys this month and there are no babies in your household, you may receive fewer surveys this month.

In-home product test opportunities occur much less frequently. That's because our clients do most of their new product opinion work online via a survey with pictures and descriptions of products. This allows them to use a much smaller sample for the more expensive in-home product testing phase. The longer you are on the panel, the more likely it is that you will have the opportunity for an in-home product test, but there are no guarantees.

To ensure you receive our survey invitations, please add us to your "known or approved senders" list. Most email clients allow you to set this through an Options, Tools and/or Filters menu. By adding the domain @mysurvey.ca, you ensure that all survey invitations will reach you.

Surveys vary in length. Some take less than a minute and others may take longer than 20 minutes or more. On average, online surveys take about 10 minutes to complete. We typically provide an estimate of survey length at the beginning of every survey.

Regardless of how often you take a survey, your opinions always make a difference in the development of new products and services.

Privacy

What is a cookie? How does MySurvey.ca use cookies?

A cookie is a very small text file placed on your hard drive by a web page server. It is a type of electronic "identification card". It cannot be executed as code nor can it deliver viruses. It is uniquely yours and can only be read by the system that gave it to you. Generally, cookies are used to make a visit to a website more convenient for the user. For example, MySurvey.ca uses cookies to identify members so they can review and redeem rewards and so that they can take surveys. No personal identifying information is stored on any MySurvey.ca cookie.

For more details on how we use cookies and how we protect your privacy, please see our privacy policy at MySurvey privacy page.

How does MySurvey protect my privacy?

Protecting our members' privacy is a priority at MySurvey. We will never sell you anything or share your personal identifying information with anyone who might try to sell you anything. We take great precautions to secure all the information you provide to us. Our website privacy policy is certified with TRUSTe, a third party watch dog organization committed to helping consumers protect their privacy on the web.

We encourage you to review our complete member privacy policy at the MySurvey Privacy page.

I am already a member of MySurvey; why do I keep getting email offers to join? Does MySurvey sell my email address to other companies?

MySurvey recruits new members from various websites, banner ads and other business partnerships. You may have received an advertisement from more than one of our recruitment partners. Unfortunately, it is very difficult to prevent current members from receiving new offers to join our panel. Because we never release or share your information with any of these partners in order to protect your privacy, our partners have no way of knowing who is/is not already a MySurvey member. If you are already a member of MySurvey, you can just disregard these messages. It will not affect your membership in any way.

What is the MySurvey Advertising Research Program?

Here's how this program works:

  • Browse the internet as usual - cookies are used to track the advertisements that are served to you (no software applications to download). Visit our privacy policy to learn more about how we use cookies.
  • Not every advertisement you see is tracked, only a select number of advertisements that our clients have registered through this research program are tracked.
  • The MySurvey Advertising Research Program does not track if you click on that advertisement, only if it was served to you. Additionally, this research program does not track any websites you visit, click-stream data or any other internet activities or behaviors.
  • As always the data collected is kept in the strictest of confidence and only aggregated data (group level) is released to our clients.
Benefits for participation:
  • Help companies target advertisements that are relevant to you and your lifestyle.
  • Receive surveys that are targeted more to your lifestyle and the things you own and use.
  • Members who are enrolled in the MySurvey Advertising Research Program will earn one additional entry in the Survey Completion Bonus Sweepstakes for each month of participation.
As an active member you are automatically enrolled in the MySurvey Advertising Research Program unless you chose to opt-out. To opt-out, visit the My Profile page of MySurvey.

Referral Program

How do I refer people to join MySurvey and how many points do I get for referrals?

Once you are logged into MySurvey.ca, click on My Friends in the top menu bar to find ways to refer friends and family and earn Reward Points. You can send an email written by us that will tell them all about MySurvey. The email link to MySurvey will contain special information that allows us to credit the referral to you.

You earn 150 Reward Points each time a person you refer registers and takes the First Chance Survey (sent 1 to 3 days after registration). Please visit the referral section of MySurvey.ca for more information.

I referred someone to join MySurvey but have not received my Reward Points for the referral. Is there a problem?

First, be sure you've allowed enough time between the time you sent your referral invitation and the time you expect to see your points for referrals. The person you refer must successfully register for the panel and take the First Chance Survey (the First Chance Survey invitation is sent 1 to 3 days after registration) to credit you with points. Therefore, we ask that you allow at least 5 days between the time you refer and the time you expect to see points for your referral.

If you've allowed sufficient time and you are certain that the person you referred has completed their First Chance Survey, please email us. It is possible that they used the referral link incorrectly which would prevent points being credited to your account.

Reward Program

Where can I get information on your Reward Point rules, sweepstakes and contests?

Information on our Reward Point Rules, Sweepstakes Rules or other contests can be found in the Rewards section of MySurvey.ca. Members who log into MySurvey.ca can also find more detailed information on some of our rewards and member benefit programs.

How much will I get paid for taking surveys?

Members receive Reward Points for most surveys they take. The number of points vary from survey to survey, mostly depending on the length of the survey. You'll earn between 5 to 200 points for most surveys.

Points are accumulated in each member's Rewards account and can be redeemed for PayPal, e-certificates, gift cards and more. Please visit the Rewards page for more information about our Reward Points system and more about the other rewards that membership offers.

I saw a Get Paid to Take Surveys ad that says you can make $25 or more for each survey after you buy a list of survey companies. Is this true?

There are many companies who claim you can make $25-$75 per survey; this is simply false advertising. Just like many other false advertising claims, if it sounds too good to be true, it probably is. These companies also typically charge you a fee for a list of survey companies.

There is no need to pay anyone for information or instructions on becoming a MySurvey member or a member of any other panel sponsored by a reputable research company.

MySurvey is a great way to share your opinions with companies about the products and services they offer - you may pick up some rewards and prizes, but you will not be able to earn a living wage from it. Our members earn points for taking surveys that can be redeemed for PayPal, e-certificates, gift cards and more. For most completed surveys, you will earn between 5 and 200 points. You may redeem your points when you have earned 1,000 or more (1,000 points = $10.00). We also sponsor a referral program. Many members earn extra points by participating in the referral program.

Please feel free to email us information on any website you feel is advertising MySurvey in a misleading manner so that we may follow-up with that company.

How do I find out how many Reward Points I have?

To view your Reward Point total, log into MySurvey.ca with your email address and password. You should see the total Points you have currently at the top left of the page. For more information about your points, click on "My Rewards" in the top navigation menu, then on Rewards drop down. From the dropdown box in the middle of the page, you can select any month over the past 12 months for a detailed listing of transactions in your Points account.

If you wish to redeem points, click on the REDEEM button and follow the steps indicated.

Where can I find how many points I've earned for taking surveys and how many Points I've redeemed?

Once you are logged in to MySurvey.ca, you will see your total points on the left side of the page. For more information about your points, click My Rewards on the top menu bar, then Rewards on the drop down menu. From the dropdown box in the middle of the page, you can select any month over the past 12 months for a detailed listing of transactions in your Points account.

How can I make sure I've received credit/points for the surveys I've taken?

To view your Reward Points in detail, log into MySurvey.ca with your email address and password. Your Points total will be displayed on the left side of the page. For more information, click My Rewards on the top menu bar, then on Rewards on the drop down menu. From the dropdown box in the middle of the page, you can select any month over the past 12 months for a detailed listing of transactions in your Points account.

If you do not see Points for a survey you took recently, please email us to let us know.

What should I do if I completed a survey and did not get my Reward Points for taking it?

For a small percentage of our surveys, we do not credit your points until the entire survey is closed. You should see the points added to your Rewards account within a week of taking the survey.

Other times, you may not have received points due to an error/interruption in information transfer. We audit our system at least once a week to catch these situations and make sure all who took a survey receive their points.

Therefore, we ask that you wait for a week after you take the survey and then check your Rewards account. Log in to MySurvey.ca and click My Rewards on the top menu and then Rewards on the drop down menu. Use the dropdown box to view Points received for surveys you have taken in the past 12 months and the Points earned for each survey. If the survey you took does not appear on this list a week after taking the survey, please email us so that we can correct the problem.

There is a negative number in the Reward Points box for my account. Why are points being subtracted from my account?

The negative number of Points (left side of the Rewards Page after you log in) represents the Points you have already redeemed for cash or some other reward option. Please go to the Rewards page where you can view the Points earned and redeemed in the last 12 months.

Even if you haven't redeemed points in the past 12 months, you may still see a negative number, indicating ALL the Points you've redeemed in the past with MySurvey. Your Point total decreases only when you redeem Points for cash or some other reward.

How do I redeem my Reward Points for prizes/merchandise or a charity donation?

Log into MySurvey.ca with your email address and password. The total number of Points in your account will be displayed in the box on the left side of the page.

Click My Rewards and then Rewards on the top menu bar.

Click the REDEEM button the page. All of the prize options are listed by category and by points. Click on the prize you would like to select.

I redeemed my Points but haven't received my reward yet. Is there a problem?

To make sure your request was processed, log in to MySurvey.ca with your email address and password and click on My Rewards on the top menu bar and select Rewards.

When you arrive at the Rewards page, click on the REDEEM button on the page. Click on My Account to view your orders. For more information on your redemption orders, click FAQs/Customer Service at the top of the screen.

Who can I contact regarding questions on redemption items?

Log in to MySurvey.ca with your email address and password and click on My Rewards on the top menu bar and select Rewards. When you arrive at the Rewards page, click on REDEEM button on the Rewards page. Click on FAQs/Customer Service at the top and follow the instruction on the page.

Who is Perks?

Perks.com is the integrated motivations solution provider for the MySurvey Panel. Perks.com provides incentives for panelists, processes all orders, and ensures they will be delivered in a timely fashion. They also provide customer service for any incentive-related issue you may have. Perks.com will ensure your privacy is protected and will not share your personally identifiable information to any third party for any purposes other than to process your order.

Check cashing scams for mystery shopping.

MySurvey is aware of a mystery shopping scam that has been going on for several years. This scam unfortunately, involves MySurvey and a sister company, TNS. Many times this mystery shopping scam includes a letter or email offering the opportunity to make “easy money” by cashing a large-sum cashier’s check. The recipient is asked to participate in a “quality assurance” study by wiring a large sum of money to an international specified address. The “reward” for participating in this study is keeping a percentage of the cashier’s check that is enclosed with the letter. The cashier’s check is bogus and it will bounce several days after cashing it. The participant is then out of the money wired for this so-called mystery shopping project.

If you encounter this scam or any other check cashing scams do not participate! Visit the Mystery Shopping Providers Association website (the largest mystery shopping trade association) for more information about the scam and recommended steps to follow if you have been victimized.

Survey-Related Topics

What do I do if I make a mistake when answering a survey? Why can't I use the Back button to correct it?

As you may have discovered, you cannot use the Back button to change answers or review a previous page. There's actually a good reason for that. The answer to one question often determines the next question you see. Once the system has stored an answer, the next question served is based on the previous one.

If you are able to complete the survey, please do so. Depending on the survey, you may be able to log back in and resume the survey where you left off as long as the survey is still open. If you cannot complete this survey, please don't worry. We'll be sending you another survey invitation in the near future.

I am taking a survey and it will not accept my answers; I get an error message saying that my answer is invalid. How do I resolve this problem?

Please take a look at the question again, reviewing all of the answer options. This error typically appears when you have left a required field blank. Here are a few examples of questions that may cause this error:

  1. The question is asking you to enter numbers in several fields. Make sure you have filled in each field. If your answer is zero, be sure to enter 0 (zero).
  2. The question is in grid form; you must have an answer in each row (or column). Look at the specific question to determine what it is asking for: row vs. column answers. As you review the question, line by line, make sure all of the rows (or columns) have at least one answer selected.
  3. The page has numerous questions with drop down boxes or the question has numerous drop down boxes (similar to a grid). Please look over the page and make sure that one answer has been selected from each drop down box. If you are still unable to answer the question, please email us and we will investigate further.

I lost my Internet connection during a survey. Can I still complete it?

Depending on the survey, you may be able to still complete the survey. Reconnect and log back into MySurvey.ca. Click the GO button for the survey. You may be able to resume the survey where you left off. NOTE: If you are delayed in going back to the survey for more than a few days and the survey disappears from the list of surveys, it means the survey closed.

What should I do if I completed a survey and did not get my Reward Points for taking it?

For a small percentage of our surveys, we do not credit your points until the entire survey is closed. You should see the points added to your Rewards account within a week of taking the survey.

Other times, you may not have received points due to an error/interruption in information transfer. We audit our system at least once a week to catch these situations and make sure all who took a survey receive their points.

Therefore, we ask that you wait for a week after you take the survey and then check your Rewards account. Log in to MySurvey.ca and click My Rewards on the top menu and then Rewards on the drop down menu. Use the dropdown box to view Points received for surveys you have taken in the past 12 months and the Points earned for each survey. If the survey you took does not appear on this list a week after taking the survey, please email us so that we can correct the problem.

I am taking a survey and am caught in a loop. OR The survey site is really slow; it is taking a long time for pages to load. Is there a problem?

Both slow survey response time and survey loops are usually due to traffic-related issues (many people taking the survey at one time), rather than a problem with the survey itself. Slow page loads may also be due to graphics which take longer to load especially if you are using a modem to connect to the Internet.

Try logging out of MySurvey, waiting a few minutes and then logging back in again. Depending on the survey, you may be able to resume the survey at the point you left off.

If this does not resolve your problem, please email us so that we can check to make sure the survey does not have any errors.

I received an email invitation to take a survey, and when I logged in to take the survey, it wasn't there. What should I do?

It is possible you are responding to an email notification for a survey that you have already taken or a survey that is now closed. Surveys are usually open for about 1 to 5 days. You may want to look at the date of the survey notification. If it is more than a few days old, the survey may be closed, but you can login to see what other surveys are available for you.

It is also possible that you have already taken the survey. If you just received the invitation, you may want to check your Rewards account. Log in to MySurvey.ca and click on My Rewards in the top menu, and then on Rewards. Select any month within the past 12 months to see surveys you have taken and the points earned for each survey.

Why am I getting the page that says I have "lost my session"?

The two most likely reasons that you received this message are:

  1. You've been inactive on the site for longer than 5 minutes. That is, you haven't clicked on any links or navigated to another page. All you need to is log back in and resume your activity.
  2. You have firewall or antivirus software that is set to block cookies. You may be able to log in, but the software may prevent you from clicking on anything once you have logged in. Therefore, MySurvey.ca interprets this as inactivity and logs you off.
If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.

What is my Survey ID and Password?

The most likely reason that you are receiving a request for Survey ID and password when you try to take a survey is that you have firewall or antivirus software that is set to block cookies that we use during the time you take survey. If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software.

Another common situation where this happens is when you've already taken the survey, but there was an error in crediting the survey. In this case, the survey would still appear on your list even though you've already taken it. If it appears to be a survey you've already taken, please check to make sure you've gotten your points by clicking My Rewards on the menu, then Rewards on the drop down menu (you must be logged into MySurvey.ca). The surveys you've taken in the current month along with points awarded will be listed. If you have not received appropriate point credit, please email us so we can correct the problem.

Please email us if neither of these explanations match your situation.

I am using Netscape Navigator, and when I try to click an image or a button, the survey does not respond and/or the page is not downloading all the way. What is the problem?

From your description, we suspect the problem is related to your Netscape browser software. Development and support of Netscape Navigator has been discontinued. As a consequence, the programming languages used in many websites have surpassed the Netscape browser capabilities. Using a current version of the Internet Explorer browser (available via a free download) will allow you to smoothly navigate our website and surveys.

I am using WebTV and I am having problems with a survey. What should I do?

The problems you described often occur when WebTV is your Internet connection/browser. Unfortunately some of our surveys do not work well with WebTV browser software.

Regardless of whether or not you have WebTV, try logging into MySurvey.ca and click the Go button on the survey. The survey will resume where you left off.

If you are taking the survey via WebTV and continue to have problems, we suggest you abandon this survey as it will likely continue to be frustrating. We regret that we do not have a better solution currently for WebTV users. Be assured you will receive other invitations and most surveys work fine with WebTV.

If you are not using WebTV and continue to have problems, please email us so we can further research the problem. We sincerely apologize for the inconvenience and appreciate your patience.

The images in the survey I am taking are not loading properly. What should I do?

It is possible there was a temporary server issue or just a general Internet traffic issue. Most likely it was a temporary problem and if you log back in you should be able to continue the survey where you left off. If the problems persist, it may be because your browser, firewall or anti-virus products are blocking the image.

The images in our surveys are Java based and some browsers may not be java enabled. We notice this problem quite often with the AOL browser, regardless of version. Many firewall and anti-virus products also block Java. If you are blocking Java at your firewall, anti-virus software, or a pop up blocker, you will need to set it to accept Java in order to see the image.

I am experiencing problems registering or taking a survey, such as not seeing images or buttons that don't work. What should I do?

It sounds like you may not have your cookies enabled or you may be using a firewall (such as Zone Alarm) or anti-virus software (such as Norton Anti-Virus) where the default settings disable cookies. Cookies are used to identify valid members, protect access to your specific member information and to personalize member experience. Users who choose not to allow cookies cannot register nor can they access the member area of the MySurvey.ca website with its associated member benefits (such as taking surveys, earning Reward Points and redeeming rewards).

If you are using a firewall or anti-virus software, please adjust your settings to allow cookies using the instructions provided with the software. Regardless of whether you are using these types of software, also check your browser settings using the following instructions.

If you do not know which version of Internet Explorer you are using follow these instructions first, then follow the instructions below to enable your cookies.
1. Open Internet Explorer
2. Click Help on the top menu bar
3. Click on About Internet Explorer (last option on Help menu)
4. A small box will pop-up, the first line of text will read something like Version X.XX (there may be another decimal with more numbers but you do not need those). Click OK to close the pop-up box.
5. Follow the instructions below depending on what version you have.

If you are using Internet Explorer 6.0 or 7.0, please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Click the Privacy Tab
4. Click the Advanced button inside the Privacy box
5. Place a check mark in the Override automatic cookie handling and Always allow session cookies; accept first and third party cookies
6. Click OK

If you are using Internet Explorer 5.5 please follow these instructions:
1. Click Tools
2. Click Internet Options
3. Select the Security Tab
4. Click the Custom Level button
5. Scroll down until you the section titled "Cookies" and make sure both Cookie options are marked as Enabled
6. Make sure the drop down box at the bottom of the window (the one marked "Reset to") is set to medium-low.
7. Click OK

I am taking a survey and the "next question" button is missing. What should I do?

Sometimes the "Next Question" button is located to the far bottom right of the screen and therefore difficult to locate. Please scroll to the bottom and the far right of the page to see if the button is there.

It is also possible that the page did not download completely. Please close out of the survey and then log back in. Depending on the survey, you may be able to resume the survey at the point you left off.

The survey is longer than you said it would be; too long for me to finish right now. What should I do?

Some surveys allow you to stop and restart the survey, others do not. This is always indicated in the survey invitation email and at the start of the survey. If the survey allows restarts, you can log in later and the survey will allow you to resume the survey where you left off as long as the survey is still open.

If you would prefer not to complete the survey, that is fine too. Once the survey is closed, it will disappear from your list of surveys to take. Your participation in any survey is always voluntary.

The survey I was taking ended after only a few questions. Why was the survey so short?

Because we realize that not everyone who gets a survey invitation will have time to take the survey, we always send survey invitations to more people than are absolutely needed. For most surveys, we want to have a representative response for different age/gender groups and sometimes geographical location or industry type. Therefore, we set a quota for each group in order to avoid over or under-representing any particular group.

The most likely reason for your experience is that we already reached quota for respondents in your particular grouping for the survey. We thank you for your interest in the survey. Please note that you did receive points for answering those few questions.

How long do I have to take a survey from the time I receive and invitation?

Surveys stay open an average of 5 days after we email the invitation to you. However, in some cases, we may close the survey as soon as a day or two or as long as 3 weeks, depending on the survey and the number of people who respond. Don't worry if you miss a survey; you will receive other invitations soon.

How often will I receive surveys and/or product tests and how long do surveys take?

On average, our members receive an online survey invitation every one to two weeks. You may notice that sometimes you'll receive surveys more often than this and other times less often. The number of surveys you receive during a month usually depends on the types of surveys we are conducting in that month and how they match with the information you provided about your household. For example, if we have lots of baby product surveys this month and there are no babies in your household, you may receive fewer surveys this month.

In-home product test opportunities occur much less frequently. That's because our clients do most of their new product opinion work online via a survey with pictures and descriptions of products. This allows them to use a much smaller sample for the more expensive in-home product testing phase. The longer you are on the panel, the more likely it is that you will have the opportunity for an in-home product test, but there are no guarantees.

To ensure you receive our survey invitations, please add us to your "known or approved senders" list. Most email clients allow you to set this through an Options, Tools and/or Filters menu. By adding the domain @mysurvey.ca, you ensure that all survey invitations will reach you.

Surveys vary in length. Some take less than a minute and others may take longer than 20 minutes or more. On average, online surveys take about 10 minutes to complete. We typically provide an estimate of survey length at the beginning of every survey.

Regardless of how often you take a survey, your opinions always make a difference in the development of new products and services.

What do I do if a survey does not pertain to me or the answer options for a survey question are not applicable to me?

If the entire survey does not pertain to you, we appreciate your disregarding it (and any associated reminders). Unfortunately, our survey selection process is sometimes imperfect (and we are always trying to improve it).

If a particular survey question does not provide answer options that apply to you, try to select the one that seems closest to your opinion and proceed with the survey. If you find that this is the case with a number of questions and it becomes frustrating for you, please feel free to abandon the survey. If you cannot complete this survey, please don't worry. We'll be sending you another survey invitation in the near future.

The age or gender in the survey invitation is incorrect. What should I do?

If your age is off by a single year, you may have qualified for this survey before your last birthday. Sometimes we select our survey sample several weeks before fielding the survey.

If your age is off by more than a year or the gender or age/gender of the person invited to take a survey is incorrect, please email us so that we can correct it. This may have been a simple data entry error made during registration or an update survey. Please allow us a week or two to make the correction.

In either case, please feel free to take the survey. If the survey asks for your age, please supply the correct age.

The survey I am taking asks me for the same information that you asked for previously. Why do I need to provide the information again?

For most of us, life changes a bit from one year to the next. That's why we ask you for updated information every 12 to 18 months that is similar to what we asked previously. We want to be sure we have correct and accurate information about you and your household so that we can select surveys that are appropriate for you.

Sweepstakes and Contests

Where can I get information on your Reward Point rules, sweepstakes and contests?

Information on our Reward Point Rules, Sweepstakes Rules or other contests can be found in the Rewards section of MySurvey.ca. Members who log into MySurvey.ca can also find more detailed information on some of our rewards and member benefit programs.

How do you notify winners of sweepstakes and contests? Why does the Winner's List have several winners as "forfeit"?

We notify winners of all MySurvey contests via email (to the address they most recently provided) within 24 hours of the prize drawing. The law requires that we receive an acceptance from the winner prior to providing the prize. Depending on the contest, we make a varying number of attempts to contact the winner. Winners who do not respond within a specified period of time or winners who decline the prize are considered "forfeit" for most of our contests. For some contests, we select a replacement winner.

For more specifics on our contest rules, including our winner selection processes, notification procedures, and the rules for declaring a forfeit or selecting a replacement winner, please go to the MySurvey Rewards page. You can access our current contest rules from that page.

Where can I find information about the winners of your sweepstakes and contests?

If you are a MySurvey member, log into MySurvey.ca and click on the My Rewards menu item and then select Winners. You should see a list of all our recent winners.

Note that winners must acknowledge and accept their prize and give us permission to post their first name and last name initial on the website. Therefore, winner posting frequently occurs as much as a month after the prize drawing.

Unsubscribing from MySurvey

How do I unsubscribe from MySurvey?

We appreciate your participation with MySurvey. Membership is completely voluntary. If you no longer feel that membership is right for you, please log into MySurvey and click My Profile on the top menu. Scroll to the bottom of the screen and click the link shown to begin the process of cancelling your membership. When you unsubscribe from MySurvey you forfeit all Reward Points and you will no longer receive surveys. Please allow up to 48 hours to process your request. We appreciate your disregarding any survey invitations you may receive in the next two to three days that may have been sent prior to our receiving your unsubscribe request.

Unsubscribe

Updating Your Info

The age or gender in the survey invitation is incorrect. What should I do?

If your age is off by a single year, you may have qualified for this survey before your last birthday. Sometimes we select our survey sample several weeks before fielding the survey.

If your age is off by more than a year or the gender or age/gender of the person invited to take a survey is incorrect, please email us so that we can correct it. This may have been a simple data entry error made during registration or an update survey. Please allow us a week or two to make the correction.

In either case, please feel free to take the survey. If the survey asks for your age, please supply the correct age.

How do I update my email address, postal address, password, or information about my household?

Log in to MySurvey.ca. Click on the My Profile menu item and then select My Details. Update any email, postal address, phone number and password information you like and click the submit button.

For updates to information not included on the Update Your Info form, please email us and provide the new information.

Login and Password

What is my password?

To retrieve your password, go to the password retrieval page. Provide your email address in the space provided (the email address that we have on file for you) and your password will be emailed to you immediately.

If you have changed your email address and did not notify us, please let us know by emailing us. Provide your old email address so that we can locate your account and update it.

MySurvey News

  • Welcome to MySurvey!
  • Keep your details up-to-date - log in and click on My Profile.
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